Job Description
Employment Type Full time
Shift Day Shift
Description Provides assistance to managers, colleagues, candidates and vendors in the analysis and resolution of issues related to the service and delivery of hiring and onboarding administration. Provides high volume transactional support in Workday to facilitate hiring and payroll processing. Provides Workday Tier 1 technology support to candidates and Talent Acquisition partners. Provides consultation and guidance in the interpretation and application of policies and procedures for managers, colleagues and candidates. Uses efficient and effective processes to support customers within the parameters of the department service level agreements. Markets department services and provides world-class customer service.
Position allows for remote/work from home opportunity. Hours are: 9:30am - 6pm EST. Essential Functions Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
Provides high volume transactional support and overall management of hiring and onboarding administration in HRIS. This incorporates the processing of new hires, re-hires and all employment status changes that occur throughout a colleague's employment life cycle and includes integration for payroll processing systems. Also provides high volume transactional support and administration in HRIS for non-colleagues, contractors and service partners.
Provides Workday Tier 1 technology support to candidates and Talent Acquisition partners. Requests for assistance may come in via email, phone or a case management system. Must be able to trouble-shoot issues and explain technical concepts in a manner that is understandable to users of all levels. Complex inquiries or those requiring specialized knowledge and skills will be referred to the appropriate specialized individuals.
Manage daily and weekly audit reports to ensure compliance and data integrity in HRIS. Acts independently to audit HRIS transactions daily in. Reviews and reconciles discrepancies with colleagues, Talent Acquisition, Payroll, Kronos and Compensation teams.
Maintains collaborative relationships with health ministry partners, Talent Acquisition, Payroll, HR Operations, HR Technology and Legal to support business objectives and facilitate efficient management of assignments. Enhances collaborative relationships with ministry partners by offering on-site consultative services such as I-9 verification and onboarding support for House Officers, side-by-side collaboration and training with Talent Acquisition teams, and other support as needed.
Utilizes case management technology to accurately tack and log issues and notes for cases assigned under stringent Legal Department requirements.
Maintains strong attention to detail while focusing on customer excellence by building rapport and establishing trust.
Supports and maintains an effective team environment by providing synergy to all processes.
Maintains confidentiality of department and associate information according to established practice within HIPAA and NPPI guidelines.
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
Minimum Qualifications Must possess a good understanding of Human Resources, Benefits, Payroll, Annual Enrollment, HRIS and Contact/Service Center operations.
A High School diploma and two (2) years of experience in a customer support role in a high-volume work environment or equivalent combination of education and experience is required.
Experience In Talent Acquisition, Recruitment And/or Onboarding Preferred. Must possess a good knowledge of HRIS processes, and an understanding of the downstream impact of transactions to benefits, pay, and other areas (Workday experience). Serves as subject matter expert on HR systems and tools and can identify when information appears out of alignment or incorrect. Experience with Workday and Kronos preferred.
Demonstrated decision making skills. Effective communication skills, including listening and comprehension skills, and human relations and interpersonal skills. Good analytic, problem solving, judgment and conflict resolution skills.
Ability to work independently with little supervision while managing, organizing and prioritizing workload. Ability to manage multiple tasks, meet established deadlines and, with composure, work in a fast-paced work environment.
Ability to effectively interact and successfully represent the department with higher level managers, other various departments, functional areas and health ministries.
Demonstrated proficiency in MS Office Suite.
Must be comfortable operating in a collaborative, shared leadership environment.
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
Hourly pay ranges: $18.84 - $28.26
Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
00587737
Job Tags
Hourly pay, Full time, For contractors, Local area, Remote job, Work from home, Shift work, Day shift,