Job Description

JOB SUMMARY:

This is a sales support position responsible for providing direct support to all assigned Sales Consultants and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

Full Time Onsite in St. Cloud, MN 56304 (not hybrid or remote).

Scheduled: Mon-Fri 8 am - 5 pm.

RESPONSIBILITIES:

• Proactively communicate with all parties to exceed internal and external customers’ expectations.
• Able to handle escalated non-management issues.
• Respond timely and accurately to all internal and external customer correspondence, along with thorough documentation.
• Receives internal and external customer requests by telephone, email, or chat, analyzes requests, provides information requested, or ascertains who best can provide the information and routes the request to the proper person.
• Demonstrates ownership of internal and external customer requests with follow-through, documentation, and complete resolution.
• Assists in returns and replacements as needed.
• Analyzes transactions, corrects records, and adjusts errors.
• Provide accurate information regarding pricing and availability of in-stock items.
• Resolves internal and external customer questions related to orders and places orders where opportunity is present.
• Maintains a 90% minimum average in customer service and sales area quality assurance reviews.
• Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
• Remain current with product knowledge by attending vendor meetings/training and participating in provided training/education.
• Manage time effectively, meet personal goals, and work effectively with other members of the distribution team.
• Proactively identify and communicate areas of department, training, and process improvements needed, and areas of company growth.
• Participate in the training support of CSRI where needed.
• Report any system or product inaccuracies timely.
• Manage time effectively, meet personal and professional goals, and work effectively with other members of the distribution team.
• Follow company policies and procedures.
• Performs all other duties as assigned.

Qualifications:

• Education: High School Diploma.
• Experience: 1 year prior outside foodservice sales coordination or customer support experience.

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