As Customer Quality Manager, you will play a pivotal role in measuring and monitoring customer perception using data from RMAs, customer complaints, surveys, customer-supplier scorecards, and internal leading performance indicators for customer satisfaction.
Key Accountabilities :●Manage Customer Quality Issues, such as RMA, customer complaints
Resolve effectively customer quality issues in a timely manner, utilising
the appropriate problem-solving techniques to provide appropriate solutions and
update the required BMS documentation,
Lead customer resolution meetings and actions follow up
Generate and communicate 8D reports
Coordinate implementation of actions resulting from the customer
perception and internal customer quality issues
●Drive the business with the customer focus by setting up and maintaining the customer quality dashboard
Set up and maintain internal customer related KPIs, such as yield,
delivery and product performance, quality issues, by customer and product
family
Set up and maintain external customer performance and KPIs, e.g.
survey, scorecards
Escalate any undesired trends to the cross-functional teams’
leaders
Document, communicate and implement an action plan when customer
performance data targets are not met
● Manage Customer Perception and Audits
● Assess and improve Bulgin processes
Person Specificationleading and resolving customer quality issues in a timely
manner to enhance customer satisfaction
team worker
problem solving abilities
effective communication skills and has
flexible approach to change
punctual, demonstrates good attention to detail
A quality professional with extensive knowledge and
expertise gained from working in a manufacturing environment ( Automotive )
Qualification and experience :
Desirable:
·Demonstrated knowledge of IATF 16949 Quality Management System Requirements
·Working experience in automotive product, process and layered audits
·Completed Lean, Six Sigma certification
·Proficient of software programs – Qualipro, IFS, Cognidox
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